Family Sleep Therapy (FST) (formerly Lifeway Medical Equipment- LME) will accept returns on any unopened product within 30 days of the original purchase date. A 15% returns processing fee will be subtracted from the original cost and a credit for the difference will be issued. Shipping costs are not refundable. Please note that any product that has been opened cannot be returned.
Family Sleep Therapy will accept returns on merchandise sold that have manufacturing defects. If the product you purchased has defective materials and/or workmanship, please contact us first for troubleshooting and then, if required, an RMA number will be issued. Any associated shipping cost to return merchandise to FST is not covered in any warranty situation.
No credits or refunds will be issued until we have received the products into our facilities and examined them.